OptiTune v6.11 Released, Adds Single Sign On (SSO), Google Authenticator support, IP address restrictions, and more

We are pleased to announce the release of OptiTune Version 6.11

OptiTune v6.11 adds the following new features and updates:

  • Single Sign On (SSO) – OptiTune now supports Single Sign On (SSO) to the management console using any SAML 2.0 Identity Provider, like Azure AD, ADFS, Okta, or Google Workspace. Both Service Provider and Identity Provider initiated login workflows are supported. This allows SSO login from an OptiTune login page, or from the Identity Provider’s application gallery (e.g. login directly from Azure AD). Automatic account provisioning in OptiTune is also supported, so there is no need to provision accounts in OptiTune beforehand. Detailed, step by step guides for adding Azure AD, ADFS, Okta, or Google Workspace single sign on are available.
  • Google Authenticator Support – Time based authenticator apps like Google Authenticator or Microsoft Authenticator are now supported for two factor authentication. This is in addition to email or SMS two factor authentication.
  • IP Address Restrictions – You can now allow or block access to OptiTune based on individual IP Addresses, or IP Address ranges. You can setup “allow” and/or “block” lists for the following:
    • OptiTune Account Login – prevent or allow account login based on IP Address
    • Managed Computer Access – prevent or allow access from computers with the OptiTune agent installed, based on IP Address
    • REST API Access – prevent or allow access to OptiTune’s REST API, based on IP Address
  • Remote Connect – A new user confirmation setting was added in OptiTune Remote Connect. If configured, end users will be notified when an administrator tries to connect to their computer using OptiTune Remote Connect, and must click “Yes” to approve the connection within 60 seconds or the connection will be blocked. The confirmation message that OptiTune Remote Connect shows to the end user can also be customized, e.g. “Do you want to allow the connection from %fullname%?”.
  • Reboot into Safe Mode with Networking – The OptiTune agent will now function in Safe Mode with Networking, so if a windows computer is started in this mode, the computer will still be accessible from the OptiTune management console. A new system task was also added which lets administrators reboot any managed computer into Safe Mode with Networking. When the computer is subsequently rebooted, it will boot into normal mode.
  • Prevent Agent Uninstall – A new prevent agent uninstall setting was added in the Remote Support Settings page. If enabled, the end user will not be able to uninstall the OptiTune agent, even if they have local administrator privileges. By default this setting is also enabled.
  • Remote Assistance Technician Update – The Remote Assistance Technician account type can now use the remote Command Prompt, PowerShell, Task Manager, or System Services realtime tools, in addition to OptiTune Remote Connect.

OptiTune v6.10 Released, Adds HaloPSA Integration

We are pleased to announce the release of OptiTune Version 6.10

OptiTune v6.10 adds the following new features and updates:

  • HaloPSA Integration – OptiTune now integrates with HaloPSA, a Professional Services Automation (PSA) product. This integration lets you seamlessly synchronize customers from HaloPSA to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as assets in HaloPSA, with quick access buttons in HaloPSA to manage the computer, or connect to it remotely from OptiTune. You can also setup tickets to be created in HaloPSA automatically, whenever an alert is generated in OptiTune, and set a ticket type to use when creating each ticket.
    • Synchronize Customers and Sites – OptiTune will automatically sync your customers from HaloPSA so they are always up to date in OptiTune.
    • Synchronize Computers – When you assign computers to customers in OptiTune, they will show up as assets in HaloPSA, with quick access buttons to manage them in OptiTune, and relevant technical details available in HaloPSA.
    • Create Tickets – When an alert is triggered in OptiTune, you can automatically create and assign a ticket in HaloPSA using a ticket type you select in OptiTune.
    • Quick Connect – Quickly connect to any computer directly from HaloPSA using the buttons that the OptiTune integration provides. You can also view detailed information on the computer directly in HaloPSA.
  • Performance Improvements – Several server side improvements were made in the OptiTune management server, allowing a single management server to handle more OptiTune agents.

OptiTune v6.9 Released, Adds ConnectWise Manage Integration

We are pleased to announce the release of OptiTune Version 6.9

OptiTune v6.9 adds the following new features and updates:

  • ConnectWise Manage Integration – OptiTune now integrates with ConnectWise Manage, a Professional Services Automation (PSA) product. This integration lets you seamlessly synchronize customers from ConnectWise Manage to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as configurations in ConnectWise Manage, with quick access links in ConnectWise to manage the computer, or connect to it remotely from OptiTune. You can also setup tickets to be created in ConnectWise Manage automatically, whenever an alert is generated in OptiTune, and define a ticket template to use when creating each ticket.
    • Synchronize Customers and Sites – OptiTune will automatically sync your customers from ConnectWise Manage so they are always up to date in OptiTune.
    • Synchronize Computers – When you assign computers to customers in OptiTune, they will show up as configurations in ConnectWise Manage, with quick access links to manage them in OptiTune, and relevant technical details available in ConnectWise Manage.
    • Create Tickets – When an alert is triggered in OptiTune, you can automatically create and assign a ticket in ConnectWise Manage using a ticket template that you define in OptiTune.
    • Quick Connect – Quickly connect to any computer directly from ConnectWise Manage using the links that the OptiTune integration provides. You can also view detailed information on the computer directly in ConnectWise Manage.

OptiTune v6.8 Released, Adds Autotask PSA Integration

We are pleased to announce the release of OptiTune Version 6.8

OptiTune v6.8 adds the following new features and updates:

  • Autotask PSA Integration – OptiTune now integrates with Datto Autotask PSA. This integration lets you seamlessly synchronize customers from Autotask to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as configuration items in Autotask, with quick access links in Autotask to manage the computer, or connect to it remotely from OptiTune. You can also setup tickets to be created in Autotask automatically, whenever an alert is generated in OptiTune, and define a ticket template to use when creating each ticket.
    • Synchronize Customers and Sites – OptiTune will automatically sync your customers from Autotask so they are always up to date in OptiTune.
    • Synchronize Computers – When you assign computers to customers in OptiTune, they will show up as configuration items in Autotask, with quick access links to manage them in OptiTune, and relevant technical details available in Autotask.
    • Create Tickets – When an alert is triggered in OptiTune, you can automatically create and assign a ticket in Autotask using a ticket template that you define in OptiTune.
  • Remote Connect File Transfer Improvements – When using OptiTune Remote Connect to transfer files to another computer, the transfer speed was significantly improved for higher bandwidth connections. Now, the file transfer can fully utilize even a 10Gbps connection when transferring large files between computers.
  • UI Improvements – When changing the actively selected computer or group on an overview or settings page, AJAX is used to minimize page refreshes.
  • Organization Hierarchy Improvements – Groups or business entities can now have the same name, as long as they don’t share the same parent entity, just like how a directory structure works. Previously, a business entity or group needed to have a unique name, for any given organization.
  • Other Improvements/Fixes
    • Fixed an agent crash bug in the “Disk Space Free” or “Disk Space Used” events. The agent could crash in some cases if the realtime event used a drive letter that did not exist on the local system.

Easy Computer Sync v3.0 Released, now supports Thunderbolt PC to PC data transfer

We are pleased to announce the release of Easy Computer Sync v3.0. This release includes the following updates and improvements:

  • Thunderbolt PC to PC data transferEasy Computer Sync now supports transferring data between PCs using a single Thunderbolt cable. This works with Thunderbolt 3, Thunderbolt 4, or USB4. The Thunderbolt connection supports transfers at up to 20Gbps, with typical transfer speeds of 9Gbps (1,125 MB/s). In most cases, the limiting factor is the write speed of each computer’s SSD drive. Make sure to have the latest Intel Thunderbolt drivers installed on both PCs before connecting a supported thunderbolt cable.
  • Faster Transfer Speeds over USB 3.0 – Easy Computer Sync has dramatically improved performance when using a USB 3.0 Easy Transfer Cable, nearly tripling the transfer speeds over these types of cables from 75MB/s to 215MB/s.
  • Updated UI – The illustrations and icons in Easy Computer Sync were updated, and look sharper on higher DPI monitors.
  • Various bug fixes and other performance improvements.

Announcing the OptiTune Startup Pack

We’re pleased to announce the immediate availability of the OptiTune Startup Pack. If you’re a startup company or MSP, our OptiTune Startup Pack grants you free licenses for OptiTune, for 300 computers for 1 year.

We know how difficult it can be to start a company from scratch, and want to help you on your journey. If you are an MSP just getting started, having an enterprise grade RMM help you deliver great customer service can mean the difference between success and failure. This offer is available to all startup companies, both regular companies and MSPs.

We hope you will help us spread the word about OptiTune, and help others learn about one of the most modern, secure, and reliable RMMs available today.

Your company is eligible for this offer if it meets the following requirements:

  •  Company is less than 3 years old
  •  Company has fewer than 20 employees
  •  Company has less than $2,000,000 USD of annual revenue
  •  Company is based in one of the following countries: United States, Canada, Australia, New Zealand, United Kingdom, or any European Union country

OptiTune v6.7 Released, Adds Antivirus Integrations, Self Hosting Improvements

We are pleased to announce the release of OptiTune Version 6.7

OptiTune v6.7 adds the following new features and updates:

  • New Basic Antivirus Integration – OptiTune now integrates with Windows Security Center. This allows OptiTune to retrieve status information from almost all third party antivirus software. Previously, only Microsoft’s Windows Defender was supported, but now you can get status information and receive realtime alerts on the following items for any antivirus product:
    • Antivirus Signatures Out Of Date
    • Realtime Antivirus Disabled/Snoozed/Expired
    • Realtime Antispyware Disabled/Snoozed/Expired
    • Antivirus Scan Action Needed
    • Antivirus Settings Action Needed
    • Antivirus Updates Action Needed
  • Windows Defender Integration Improvements – The integration with Microsoft’s Windows Defender was improved. You can now receive real time alerts when any malware is detected, or when the realtime antivirus protection is disabled on a computer, along with other new alert types. This is in addition to the basic antivirus integration described above, which also applies to Windows Defender.
  • Improved Monitoring and Alerting – We’ve added or updated 6 new alert types in OptiTune, all of which are actively monitored and generated in realtime. The time it takes from the event occurring to an alert being generated is typically less than 60 seconds. Most of the alert types are configurable. The alert types include:
    • Malware Threat Found/Fixed
    • Endpoint Protection Monitoring Not Supported
    • Endpoint Protection Action Required
    • Endpoint Protection Signatures Out Of Date
    • Realtime Antispyware Enabled/Disabled
    • Realtime Antivirus Enabled/Disabled
  • Organization Hierarchy Improvements – In the organization hierarchy in OptiTune, you can now change the parent of any business entity. This lets you reorganize your hierarchy in OptiTune as needed, without having to delete and recreate items.
  • Self Hosting Improvements – For customers self hosting the OptiTune Management server, we’ve added the following improvements:
    • Auto Update Geo Location Data – The geo location data used to determine a computer’s physical location is now automatically updated once a month, or every day if the data is missing. You will no longer have to manually update this data.
    • Amazon S3 File Hosting – When hosting installation packages in the cloud, you can now use Amazon S3, or any S3 compatible hosting service for serving your files, in addition to Microsoft Azure.
  • New Relay Servers – We’ve added more relay servers globally, and new relay servers were added in the following geographic locations, to better facilitate OptiTune Remote Connect hosted connections in these regions:
    • Oslo, Norway
    • Iowa, USA
    • Florida, USA
    • Georgia, USA
    • New Jersey, USA
  • Other Improvements/Fixes
    • When establishing a hosted Remote Connect session using a relay server, if the default relay server is unavailable or overloaded, a backup relay server will be selected before the connection even starts.
    • When setting up an integration with MSP360 Backup, if the product name in MSP360 Backup contained punctuation marks, the integration would fail when trying to save the settings. Now, punctuation marks are properly supported in the backup agent file name.
    • When adding a computer to OptiTune for the first time, there was a delay of up to one hour before it would be assigned to any dynamic groups. This could create confusion for administrators. Now there is no delay, the dynamic group memberships are evaluated immediately for new computers.
    • In the REST API, the Agent State resource would not always return Agent State, with the agent’s log, queue state, etc… The Connection State resource did work however. The problem was fixed.

OptiTune v6.6 Released, adds Enhanced Monitoring and Alerting, other improvements

We are pleased to announce the release of OptiTune Version 6.6

OptiTune v6.6 adds the following new features and updates:

  • Enhanced Monitoring and Alerting – We’ve added 27 new alert types to OptiTune, all of which are actively monitored and generated in real time. The time it takes from the event occurring to an alert being generated is typically less than 15 seconds. Most of the new alert types are configurable, for example you can create an alert for when a specific Windows Event Log entry is created. The new alert types include:
    • Battery Level
    • Cpu Usage
    • Disk Active Time
    • Disk Latency
    • Disk Queue Length
    • Disk Space Free
    • Disk Space Used
    • Disk Transfer Rate
    • Event Log Entry
    • Memory Usage
    • Monitoring Script Result
    • Network Transfer Rate
    • Performance Counter
    • Process Cpu Usage
    • Process Memory Usage
    • Process Started
    • Process Stopped
    • System Resume
    • System Shutdown
    • System Sleep
    • System Startup
    • System Uptime
    • User Logon
    • Windows Service Added
    • Windows Service Removed
    • Windows Service Startup Type Set
    • Windows Service Status Changed
  • Computer Display Name – You can now edit a computer’s display name directly from the management console, without having to rename the computer in Windows. The display name entered will be used throughout the OptiTune management website, even in the title bar of the OptiTune Remote Connect application. Changing the display name of a computer in OptiTune will not change the computer’s name in Windows. It is also useful if you have large number of computers with auto-generated computer names.
  • REST API Improvements – Several new resource types were added to the OptiTune REST API, including those for the Windows Event Log, Local Users, Computer Display Name, and a description field for every alert type in OptiTune.
  • Windows Defender Integration – OptiTune now integrates with Windows Defender on Windows Server 2016 and 2019, in addition to all Windows desktop operating systems (XP, Vista, 7, 8, 10).
  • New Default Windows Update Reboot Setting – For a newly created organization in OptiTune, the default setting to reboot after installing Windows Updates is now set to ‘Never’. Previously, it was set to ‘If Needed’. With this setting, when Windows needs to reboot after installing an update, the OptiTune agent won’t schedule a reboot, rather Windows itself will prompt the user to reboot.
  • Faster Computer Reactivation – Previously, if you retired a computer in OptiTune, there was a delay of up to 4 hours for the computer to show up again after reactivating it. Now, that delay is only 2 minutes.

OptiTune v6.5 Released, adds Windows Event Log and Local Account support

We are pleased to announce the release of OptiTune Version 6.5

OptiTune V6.5 adds the following new features and updates:

  • Windows Event Log Support – OptiTune now lets you view Windows Event Log data on all managed computers, even when the computers are offline. You can filter or search for events, and also see summaries of various types of events. Go to “Monitoring” > “Windows Event Log” > “Settings” to enable this new feature.
  • Local User Account Support – All local user accounts are now shown in the “Local Users” tab on the computer details page. You can also view a summary of all local users across a group of computers, to see which computers have a particular user account, for example.
  • New Data Export Types – Under “Server Settings” > “Data Export”, you can now export windows event log information, or local user account information in .csv or .xml format.
  • Performance Improvements – Several server and client side performance improvements were made to handle higher numbers of agents per server.
  • The system serial number/asset tag is now shown at the top of the computer details page.
  • The navigation menu on the left hand side was refined to include navigation icons, and sub sections.
Windows Event Log Overview
Windows Event Log Summary

OptiTune v6.4 Released, adds Multi-Monitor support, Free Remote Connect Access for End Users

We are pleased to announce the release of OptiTune Version 6.4

OptiTune V6.4 adds the following new features and updates:

  • Multi-Monitor Support in Remote Connect – OptiTune now lets you view and interact with any remote monitor during a Remote Connect session. By default, it will show the primary remote monitor, but you can also view all monitors at once, or any other remote monitor. As with the rest of OptiTune, it works on Windows 10 or Windows Server 2019, as well as operating systems all the way back to Windows XP or Windows Server 2003 R2.
  • Free Remote Connect Access for End Users – With more and more workers working from home, we’ve received many requests to allow end users to use OptiTune Remote Connect to connect to their own computers. Normally, administrators use it to provide remote assistance to end users, or connect to a server. Now, you can create a “Remote Access” user type which is restricted to only using Remote Connect on a single computer, or group of computers you designate. This is included at no extra charge. Full auditing and monitoring comes standard, so you can see which users are using this feature.
  • Streamlined Connection Experience – After installing the updated Remote Connect client software, when you initiate a remote connection to a computer you will no longer be prompted to download an “.otc” connection file, rather the browser will prompt you to open OptiTune Remote Connect immediately (by using a custom URL scheme).
  • File Transfer Improvements – When using the file transfer feature in Remote Connect, you can now view all removable drives, CD/DVD drives, and network drives on your computer and the connected computer. The time it takes to move around the remote file system was also improved on networks with high latency.
  • New Monitoring Event Types – You can now receive alerts when an administrator or end user uses OptiTune Remote Connect, as well as the Remote Command Prompt, Task Manager, PowerShell, or System Services Tools.
  • Remote Connect Performance Improvements – The Remote Connect frame rate has significantly increased (up to 120 fps in some cases), as well as the time it takes to establish a connection. You can now connect to a computer on the local network in less than 1 second.