OptiTune v7.2 Released, includes a completely new UI, Remote Connect performance improvements, and more

We are pleased to announce the release of OptiTune Version 7.2

OptiTune v7.2 adds the following new features and updates:

  • Completely New UI – A total rewrite of the OptiTune management website was completed, bringing a modern look and feel. The management website is now modern and responsive, and looks great on your desktop, laptop, tablet, or smart phone. Custom branding is still supported, allowing you to customize the look and feel of your management console with your own branding, color scheme and style.
  • Remote Connect Performance Improvements – More performance improvements were made to OptiTune’s Remote Connect software, improving responsiveness over high latency networks and increasing maximum frame rates. Currently the worldwide relay server network includes coverage in 28 datacenters, each in a unique geographic location. New relay servers were also added in:
    • Mexico City, Mexico
    • Sao Paulo, Brazil
  • Remote Assistance Request Updates – You can now assign a user in OptiTune to a Remote Assistance Request, set a status for each request, and add your own notes, enabling your remote assistance technicians and IT admins to better coordinate on how each Remote Assistance Request is handled.
  • Retired Computer Updates – More information about each computer is saved after you retire a computer, allowing you to better track the computers you’ve retired, or find the correct computer to reactivate.

New Overview Page

New GeoLocation Page

OptiTune v7.1 Released, Adds Splashtop integration, HaloPSA integration improvements, and more

We are pleased to announce the release of OptiTune Version 7.1

OptiTune v7.1 adds the following new features and updates:

  • Splashtop Integration – An integration with Splashtop was added for remote access to macOS computers and Windows PCs. You can still use OptiTune Remote Connect to connect to Windows PCs and servers. An existing subscription to Splashtop Remote Support or Splashtop Business Access is required for the integration. OptiTune can remotely deploy and configure the Splashtop streamer to any Windows or macOS computer, and also now includes a link in the computer details page to quickly connect to any computer using Splashtop.
  • HaloPSA Integration Improvements – The following improvements were made to the HaloPSA integration:
    • Include/Exclude Customers – You can now include and/or exclude a list of customers from the sync, based on names of customers or matching patterns.
    • Additional fields were added to computer assets in HaloPSA (also Autotask and ConnectWise Manage), including:
      • BIOS Date
      • OS Install Date
      • Local User Name
      • MAC Addresses
      • Operating System Type (e.g. Windows, macOS, etc…)
    • The “OptiTune Computer” asset type has now been separated into 5 asset types in HaloPSA, namely: Windows Desktop, Windows Laptop, Windows Server, Mac Deskop, Mac Laptop.
    • SLA Priority Mapping – When OptiTune creates a ticket in HaloPSA based on an OptiTune alert, you can now choose which SLA in HaloPSA to use, and also you can specify how each OptiTune alert severity maps to an SLA priority. For example, critical alerts in OptiTune could map to the “High” priority in your custom SLA in HaloPSA.
  • Custom SMTP Settings – You can now use your own SMTP server to send all alert emails, as well as password reset and two factor authentication emails. For example you can use Office 365 to send all alert emails from OptiTune.
  • Login Page – You can now select “Stay Signed In” when logging in to OptiTune to stay signed for up to 3 days. Also, if you have previously used Single Sign On (SSO) to login, you no longer need to use the special canonical URL to access the SSO login method. The SSO login methods for your organization are shown the next time you visit the regular login page.
  • Retire Computer – When you retire a computer, you now have the option of automatically uninstalling the OptiTune agent. This setting is configured at “Server Settings” > “Advanced Settings” > “Retire Computer Behavior”.

OptiTune v7.0 Released, Adds macOS Agent, usability improvements, refined search, and more

We are pleased to announce the release of OptiTune Version 7.0

OptiTune v7.0 adds the following new features and updates:

  • macOS Agent – A new macOS agent was added. You can now manage macOS computers with OptiTune. The macOS agent supports the following features:
    • Hardware Inventory
    • Software Inventory
    • Local User Information
    • Geo Location
    • Agent Telemetry
    • Agent Auto Update
    • Run macOS Shell (Bash) Scripts
    • Deploy macOS applications
    • Basic Alerting (computer disconnected, application installed, etc…)
  • Usability Improvements – Several usability improvements were made, including:
    • How computers are added/removed to groups
    • The ability to deploy a task to multiple computers or groups at once.
  • Refined Search – Many pages in OptiTune now support searching. You can search and filter on the computers listing pages, groups pages, deployment pages, application summary page, etc… Also, when selecting a computer or group in the computer/group picker, you can search for computers or groups for quicker selection.
  • Other Features:
    • A new group membership rule for “OS Type” was added, so you can automatically assign Windows or macOS computers to a group.
    • In OptiTune Remote Connect, a new command to “Type Clipboard Text” was added, so you can copy/type in areas which won’t work with a conventional clipboard paste command. You can now copy/type a windows account password in the windows login screen, for example.
    • Remote Command Prompt and Remote PowerShell will now accept the “paste” command. So, instead of having to type in long commands manually, you can copy/paste them into these remote tools.
    • When using OptiTune Remote Connect, on the computer you are connecting FROM, you can set RC_FULLNAME and RC_USERNAME environment variables to override the user name or full name displayed to an end user.
  • Other Fixes:
    • The HaloPSA integration will now let you specify an authentication server in addition to a resource server. This is needed if you are using a trial instance of HaloPSA.
    • If your HaloPSA instance contained thousands of customers, the integration page in OptiTune could take a few minutes to load, this is now fixed.
    • When removing a static member of a group, it will also remove it from all descendant groups
    • The computers search page will now search network MAC addresses and installed applications.
    • Fixed a problem with deleting groups with no associated business entity. Occasionally you would see an error message when deleting groups like this.

OptiTune v6.11 Released, Adds Single Sign On (SSO), Google Authenticator support, IP address restrictions, and more

We are pleased to announce the release of OptiTune Version 6.11

OptiTune v6.11 adds the following new features and updates:

  • Single Sign On (SSO) – OptiTune now supports Single Sign On (SSO) to the management console using any SAML 2.0 Identity Provider, like Azure AD, ADFS, Okta, or Google Workspace. Both Service Provider and Identity Provider initiated login workflows are supported. This allows SSO login from an OptiTune login page, or from the Identity Provider’s application gallery (e.g. login directly from Azure AD). Automatic account provisioning in OptiTune is also supported, so there is no need to provision accounts in OptiTune beforehand. Detailed, step by step guides for adding Azure AD, ADFS, Okta, or Google Workspace single sign on are available.
  • Google Authenticator Support – Time based authenticator apps like Google Authenticator or Microsoft Authenticator are now supported for two factor authentication. This is in addition to email or SMS two factor authentication.
  • IP Address Restrictions – You can now allow or block access to OptiTune based on individual IP Addresses, or IP Address ranges. You can setup “allow” and/or “block” lists for the following:
    • OptiTune Account Login – prevent or allow account login based on IP Address
    • Managed Computer Access – prevent or allow access from computers with the OptiTune agent installed, based on IP Address
    • REST API Access – prevent or allow access to OptiTune’s REST API, based on IP Address
  • Remote Connect – A new user confirmation setting was added in OptiTune Remote Connect. If configured, end users will be notified when an administrator tries to connect to their computer using OptiTune Remote Connect, and must click “Yes” to approve the connection within 60 seconds or the connection will be blocked. The confirmation message that OptiTune Remote Connect shows to the end user can also be customized, e.g. “Do you want to allow the connection from %fullname%?”.
  • Reboot into Safe Mode with Networking – The OptiTune agent will now function in Safe Mode with Networking, so if a windows computer is started in this mode, the computer will still be accessible from the OptiTune management console. A new system task was also added which lets administrators reboot any managed computer into Safe Mode with Networking. When the computer is subsequently rebooted, it will boot into normal mode.
  • Prevent Agent Uninstall – A new prevent agent uninstall setting was added in the Remote Support Settings page. If enabled, the end user will not be able to uninstall the OptiTune agent, even if they have local administrator privileges. By default this setting is also enabled.
  • Remote Assistance Technician Update – The Remote Assistance Technician account type can now use the remote Command Prompt, PowerShell, Task Manager, or System Services realtime tools, in addition to OptiTune Remote Connect.

OptiTune v6.10 Released, Adds HaloPSA Integration

We are pleased to announce the release of OptiTune Version 6.10

OptiTune v6.10 adds the following new features and updates:

  • HaloPSA Integration – OptiTune now integrates with HaloPSA, a Professional Services Automation (PSA) product. This integration lets you seamlessly synchronize customers from HaloPSA to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as assets in HaloPSA, with quick access buttons in HaloPSA to manage the computer, or connect to it remotely from OptiTune. You can also setup tickets to be created in HaloPSA automatically, whenever an alert is generated in OptiTune, and set a ticket type to use when creating each ticket.
    • Synchronize Customers and Sites – OptiTune will automatically sync your customers from HaloPSA so they are always up to date in OptiTune.
    • Synchronize Computers – When you assign computers to customers in OptiTune, they will show up as assets in HaloPSA, with quick access buttons to manage them in OptiTune, and relevant technical details available in HaloPSA.
    • Create Tickets – When an alert is triggered in OptiTune, you can automatically create and assign a ticket in HaloPSA using a ticket type you select in OptiTune.
    • Quick Connect – Quickly connect to any computer directly from HaloPSA using the buttons that the OptiTune integration provides. You can also view detailed information on the computer directly in HaloPSA.
  • Performance Improvements – Several server side improvements were made in the OptiTune management server, allowing a single management server to handle more OptiTune agents.

OptiTune v6.9 Released, Adds ConnectWise Manage Integration

We are pleased to announce the release of OptiTune Version 6.9

OptiTune v6.9 adds the following new features and updates:

  • ConnectWise Manage Integration – OptiTune now integrates with ConnectWise Manage, a Professional Services Automation (PSA) product. This integration lets you seamlessly synchronize customers from ConnectWise Manage to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as configurations in ConnectWise Manage, with quick access links in ConnectWise to manage the computer, or connect to it remotely from OptiTune. You can also setup tickets to be created in ConnectWise Manage automatically, whenever an alert is generated in OptiTune, and define a ticket template to use when creating each ticket.
    • Synchronize Customers and Sites – OptiTune will automatically sync your customers from ConnectWise Manage so they are always up to date in OptiTune.
    • Synchronize Computers – When you assign computers to customers in OptiTune, they will show up as configurations in ConnectWise Manage, with quick access links to manage them in OptiTune, and relevant technical details available in ConnectWise Manage.
    • Create Tickets – When an alert is triggered in OptiTune, you can automatically create and assign a ticket in ConnectWise Manage using a ticket template that you define in OptiTune.
    • Quick Connect – Quickly connect to any computer directly from ConnectWise Manage using the links that the OptiTune integration provides. You can also view detailed information on the computer directly in ConnectWise Manage.

OptiTune v6.8 Released, Adds Autotask PSA Integration

We are pleased to announce the release of OptiTune Version 6.8

OptiTune v6.8 adds the following new features and updates:

  • Autotask PSA Integration – OptiTune now integrates with Datto Autotask PSA. This integration lets you seamlessly synchronize customers from Autotask to OptiTune. Once you have assigned computers to these customers in OptiTune, they can be synchronized as configuration items in Autotask, with quick access links in Autotask to manage the computer, or connect to it remotely from OptiTune. You can also setup tickets to be created in Autotask automatically, whenever an alert is generated in OptiTune, and define a ticket template to use when creating each ticket.
    • Synchronize Customers and Sites – OptiTune will automatically sync your customers from Autotask so they are always up to date in OptiTune.
    • Synchronize Computers – When you assign computers to customers in OptiTune, they will show up as configuration items in Autotask, with quick access links to manage them in OptiTune, and relevant technical details available in Autotask.
    • Create Tickets – When an alert is triggered in OptiTune, you can automatically create and assign a ticket in Autotask using a ticket template that you define in OptiTune.
  • Remote Connect File Transfer Improvements – When using OptiTune Remote Connect to transfer files to another computer, the transfer speed was significantly improved for higher bandwidth connections. Now, the file transfer can fully utilize even a 10Gbps connection when transferring large files between computers.
  • UI Improvements – When changing the actively selected computer or group on an overview or settings page, AJAX is used to minimize page refreshes.
  • Organization Hierarchy Improvements – Groups or business entities can now have the same name, as long as they don’t share the same parent entity, just like how a directory structure works. Previously, a business entity or group needed to have a unique name, for any given organization.
  • Other Improvements/Fixes
    • Fixed an agent crash bug in the “Disk Space Free” or “Disk Space Used” events. The agent could crash in some cases if the realtime event used a drive letter that did not exist on the local system.

Easy Computer Sync v3.0 Released, now supports Thunderbolt PC to PC data transfer

We are pleased to announce the release of Easy Computer Sync v3.0. This release includes the following updates and improvements:

  • Thunderbolt PC to PC data transferEasy Computer Sync now supports transferring data between PCs using a single Thunderbolt cable. This works with Thunderbolt 3, Thunderbolt 4, or USB4. The Thunderbolt connection supports transfers at up to 20Gbps, with typical transfer speeds of 9Gbps (1,125 MB/s). In most cases, the limiting factor is the write speed of each computer’s SSD drive. Make sure to have the latest Intel Thunderbolt drivers installed on both PCs before connecting a supported thunderbolt cable.
  • Faster Transfer Speeds over USB 3.0 – Easy Computer Sync has dramatically improved performance when using a USB 3.0 Easy Transfer Cable, nearly tripling the transfer speeds over these types of cables from 75MB/s to 215MB/s.
  • Updated UI – The illustrations and icons in Easy Computer Sync were updated, and look sharper on higher DPI monitors.
  • Various bug fixes and other performance improvements.

Announcing the OptiTune Startup Pack

We’re pleased to announce the immediate availability of the OptiTune Startup Pack. If you’re a startup company or MSP, our OptiTune Startup Pack grants you free licenses for OptiTune, for 300 computers for 1 year.

We know how difficult it can be to start a company from scratch, and want to help you on your journey. If you are an MSP just getting started, having an enterprise grade RMM help you deliver great customer service can mean the difference between success and failure. This offer is available to all startup companies, both regular companies and MSPs.

We hope you will help us spread the word about OptiTune, and help others learn about one of the most modern, secure, and reliable RMMs available today.

Your company is eligible for this offer if it meets the following requirements:

  •  Company is less than 3 years old
  •  Company has fewer than 20 employees
  •  Company has less than $2,000,000 USD of annual revenue
  •  Company is based in one of the following countries: United States, Canada, Australia, New Zealand, United Kingdom, or any European Union country

OptiTune v6.7 Released, Adds Antivirus Integrations, Self Hosting Improvements

We are pleased to announce the release of OptiTune Version 6.7

OptiTune v6.7 adds the following new features and updates:

  • New Basic Antivirus Integration – OptiTune now integrates with Windows Security Center. This allows OptiTune to retrieve status information from almost all third party antivirus software. Previously, only Microsoft’s Windows Defender was supported, but now you can get status information and receive realtime alerts on the following items for any antivirus product:
    • Antivirus Signatures Out Of Date
    • Realtime Antivirus Disabled/Snoozed/Expired
    • Realtime Antispyware Disabled/Snoozed/Expired
    • Antivirus Scan Action Needed
    • Antivirus Settings Action Needed
    • Antivirus Updates Action Needed
  • Windows Defender Integration Improvements – The integration with Microsoft’s Windows Defender was improved. You can now receive real time alerts when any malware is detected, or when the realtime antivirus protection is disabled on a computer, along with other new alert types. This is in addition to the basic antivirus integration described above, which also applies to Windows Defender.
  • Improved Monitoring and Alerting – We’ve added or updated 6 new alert types in OptiTune, all of which are actively monitored and generated in realtime. The time it takes from the event occurring to an alert being generated is typically less than 60 seconds. Most of the alert types are configurable. The alert types include:
    • Malware Threat Found/Fixed
    • Endpoint Protection Monitoring Not Supported
    • Endpoint Protection Action Required
    • Endpoint Protection Signatures Out Of Date
    • Realtime Antispyware Enabled/Disabled
    • Realtime Antivirus Enabled/Disabled
  • Organization Hierarchy Improvements – In the organization hierarchy in OptiTune, you can now change the parent of any business entity. This lets you reorganize your hierarchy in OptiTune as needed, without having to delete and recreate items.
  • Self Hosting Improvements – For customers self hosting the OptiTune Management server, we’ve added the following improvements:
    • Auto Update Geo Location Data – The geo location data used to determine a computer’s physical location is now automatically updated once a month, or every day if the data is missing. You will no longer have to manually update this data.
    • Amazon S3 File Hosting – When hosting installation packages in the cloud, you can now use Amazon S3, or any S3 compatible hosting service for serving your files, in addition to Microsoft Azure.
  • New Relay Servers – We’ve added more relay servers globally, and new relay servers were added in the following geographic locations, to better facilitate OptiTune Remote Connect hosted connections in these regions:
    • Oslo, Norway
    • Iowa, USA
    • Florida, USA
    • Georgia, USA
    • New Jersey, USA
  • Other Improvements/Fixes
    • When establishing a hosted Remote Connect session using a relay server, if the default relay server is unavailable or overloaded, a backup relay server will be selected before the connection even starts.
    • When setting up an integration with MSP360 Backup, if the product name in MSP360 Backup contained punctuation marks, the integration would fail when trying to save the settings. Now, punctuation marks are properly supported in the backup agent file name.
    • When adding a computer to OptiTune for the first time, there was a delay of up to one hour before it would be assigned to any dynamic groups. This could create confusion for administrators. Now there is no delay, the dynamic group memberships are evaluated immediately for new computers.
    • In the REST API, the Agent State resource would not always return Agent State, with the agent’s log, queue state, etc… The Connection State resource did work however. The problem was fixed.